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Multi Factor Authentication (MFA) for the Employee Self Service Website

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Multi Factor Authentication (MFA) for the Employee Self Service Website

Sep 06, 2023

Previously when active members logged onto the Employee Self Service Website (ESS), they did so by entering a Username and Password. 

As of September 2023, members are required to log into the ESS by first entering their Username and Password, and then they will be prompted with a second layer of authentication by having to enter a verification code that will be received by phone or email (also referred to as a target device).

The verification code can be received by a SMS (text), email or alternatively, through a phone call if using a landline. 


Multi Factor Authentication - Registration & Set Up

If you are an active employee, and you already have a username and password, the next time you login to the  Pension Plan’s Employee Self Service Website  you will be prompted to set up your MFA target device details.  

If you are a new user, you will first need to create a username and setup your password (NOTE: new users must have already received their first annual statement). Once you have created your username and password, you will be prompted to set up your MFA target device.

At a minimum you will be required to set up at least one target device to utilize the MFA functionality in the ESS. Your MFA target device should be set to a phone and/or email that will be easily accessible to you during subsequent ESS logins. If possible, we recommend setting up two devices (email and phone) to receive the verification code.


Multi Factor Authentication - Log in

Once your MFA device details have been successfully added to your profile you are ready to start using this second layer of authentication.  Upon each subsequent login members will be prompted to select one of the following verification methods: Call Me, Text Me, or Email Me. Based on your verification method selected, a six-digit verification code will be sent to that target device.

You must enter the verification code you receive in the input box by “Enter verification code” and then hit the “Validate” button. It is important to note that the verification code is time sensitive. If you are receiving your code to a phone (text or call) you will have 10 minutes to input the code, and if are receiving the code by email you will have 60 minutes.  If this time has elapsed, the verification button will be grayed out. If this is the case, simply request a new code by selecting one of the following ‘Call Me, Text Me, or Email Me’.

The “Cancel” button will bring you back to the log in page.